Archive for March, 2009

How Not to Succeed on StumbleUpon

Monday, March 23rd, 2009

Reading any decent blog on social media/marketing/general Internet things, chances are you’ve run into information about many fads raging online such as Twitter, Digg, Reddit, and StumbleUpon. For all the good advice one can hear about optimizing one’s blog for such traffic (write list posts to go viral, content is king, don’t forget to include a next action, whathaveyou), I hear even more bad advice about it, especially pertaining to stumbling.

This is a list of pet peeves which really bother me, both on-blog and on-stumble-profile. A how-not-to guide to successfully generating great traffic through this powerful yet deadly tool.

  1. Include an annoying welcome message for stumblers. While not inherently annoying (I have seen some pretty useful welcome messages), the Wordpress plug-in What Would Seth Godin Do? and similar can be used for both good and evil. The one I tend to see on blogs desperate for traffic is “Welcome to [blog]! Don’t forget to give this post the thumbs up if you like it!” Well, that’s great and all, but there are two problems with this: First, I’m not stupid and I’m not new to this. I know to give you the thumbs up if I like it. Stop patronizing me. Second, what if I don’t like it? You’re basically begging me to send you traffic, and yet most of the people who commit this faux pas don’t bother to provide unique, useful, and helpful content which deserves the traffic it’s getting.
  2. Stumble your own content — a lot. Again, this is not inherently bad. Unfortunately, many people who do this tend to be spammers who don’t actually use the service for anything other than driving traffic to their own sites. Please use discretion when stumbling your own content. If it’s not genuinely useful, don’t do it. As a rule of thumb, you should stumble at least 5x more of other peoples’ content than your own.
  3. Ask me to do things for you without offering to do anything for me. [Person] has added you as a friend! (Add him back) Hey, buddy, this is my shamelessly self-promoting content on my blog. Please like and review, but don’t expect any reciprocation. Sorry, no. If I actually like your content, I’ll probably give it the thumbs up. If it’s useful and review-worthy, I’ll even take some time to write a nice review. Unfortunately, your content meets neither criteria and you’re just a spammer. No.

There are many more crimes committed every day in the world of stumble upon, but these are the three most worth mentioning.

So how about you, fellow stumblers? What really gets your teeth grinding?

Web Standards in the Web 2.0 World

Monday, March 23rd, 2009

If you’re a web designer, web developer, web master, or any other twist on the basic idea, chances are you’ve heard the spiel about web standards and upholding them through validating X/HTML, defendable JavaScript, and perfect, cross-browser CSS.

In fact, getting a website to display properly on all (graphical) browsers across all platforms is often the bane of every web designer’s existence, the most time-consuming, painful task which everybody requires but nobody takes into consideration when reading a quote.

Today I’ll be talking about one thing in particular, though: standards.

What?

We’ve all heard the word “standards,” which is often followed by “compliant” or some variation of the word. What does it mean, though?

For your day-to-day browser development team, it means obeying in a sense; it means building a browser capable of properly displaying every CSS element and every X/HTML tag which has made it into the Worldwide Web Consortium’s grand list.

For your average web developer, it means closing tags properly, using only legal syntax, and building sites which will render properly on every single graphical browser known to man (text-only browsers can typically be ignored, although it’s always nice to structure your document in such a way that users of these can still read the product).

Why?

In the early days of the Internet, when only supernerds knew HTML and browser choice was a thing of the future, standards were developed to provide the end user with a consistent experience across websites and to give some structure to browser developers. During the browser wars, the Acid and Acid2 test were developed to give some kind of quantifiable evidence of a browser’s success or failure. Its “usefulness,” if you will.

Unfortunately, now, in the Web 2.0 world, static HTML and CSS just doesn’t cut it anymore. In a day and age of AJAX and PHP/ASP, people must develop dynamic sites which can handle user input and change state based on what a user wants to do. You’re no longer judged based on that little “Validates” badge in the corner; now it’s about what flashy skills you can utilize to make the most kick-ass site that does what the user wants.

Take some popular websites. Let’s use MySpace for an example. Input the homepage for MySpace into the W3C’s validator, and what do you get? As of this writing, 61 Errors and 21 warnings. Facebook turns up 47 Errors and 6 warnings. Yet these are two of the most popular websites to date, with a rapidly growing userbase. Just for fun, Twitter turns up 10 errors.

What do all these have in common, though?

They take whatever a user wants and turns it into a product – a blog or profile – and does it well. They’re social sites, built to promote oneself, not to promote information specific to a niche. And as such, standards are out the window.

What does this mean for you?

Well, if you’re a web designer and you’re working on the same old static content, nothing. Follow those standards.

But if you’re looking to be the next web 2.0 hit, don’t bother. So long as your site renders similarly on Firefox, Opera, and Internet Explorer, your users will be pleased, and very few people will pay attention to that lack of a validated tag on your sidebar.

How to Get People to Listen

Thursday, March 19th, 2009

I’m about to lie to you.

You’ve got a superior product (or so you believe) or service, you’ve got a small customer base, and you’ve got employees hired to mass produce your product or provide your service for more than you would be able to. Your prices are established, you’ve got some basic business cards and introductory letters, and now you’re wondering what else to do. You own a small business. Accepting that is the first step.

You see, many people are in denial that they are owners of a small business.

No, not really. I told you I was going to lie. The whole point of all that was to show it’s not that hard to get people to listen, especially online. You come up with a decent title, start with a promise or something intriguing, and then make your point. Unfortunately, it’s not as easy to do in person. People are a lot harder to reach in their daily lives than online.

Below is an explanation of how to stop people in their lives through guerilla marketing tactics (think guerilla theatre in this sense).

What the $&%* is that?

This is the in-person equivalent of a catchy title. You have to have something that stands out and catches an eye. It doesn’t necessarily have to be flashy colors, nudity, or gore, although if you can efficiently tie all those in you have a much better chance of standing out (while offending) among your competitors. Just figure out something to catch attention long enough to sell your point. A good idea for the down economy right now would be a CD labeled “Free Money” or something to that effect. Hand out a hundred of those at the bus station and I guarantee you’ll get something out of it, depending on if your content actually does what it promises.

Why do I care?

Say you’ve got our attention. Now what? You’re selling yourself, of course. But what do solar panels have to do with me? I don’t even own a corgi, and I’m certainly not from Wisconsin (see the post below for an explanation of this rambling). You’ve hit the next major hurdle: you’re advertising. Remember, you can’t advertise. You have to sell me on your product without me knowing it. I have to become a believer without witnessing the act, or else I’m not going to become a believer. An interesting way would be to have that CD packed with catchy songs about your business.

Convert!

The final step in getting people to listen to you is to provide an easy way for them to convert. Maybe you hand out a mail-order form with your CD or you have your phone number on that billboard. So long as there’s some way for you to be reached, you should be fine.

So how do you put it all together? Think of it like a blog post. Include some flow, some structure, with your marketing, and identify the major events which happen in a blog post. There’s the hook, the major content, the reassurance, the conclusion, the call to action.

If you’ve got more ideas on how to get people to listen or want to know where I got that “solar panels to corgi owners from Wisconsin” bit, share with us in the comments.

Why You Should Stop Advertising

Wednesday, March 18th, 2009

Advertising is a common practice which attempts to drive traffic to websites, sell products, and generally create a need or want where there is none. For the most part, a niche product which does what it claims to do can be the driving force behind a company, with a good advertising campaign sending sales soaring through the roof.

I’ll show you mine if you show me yours

Unfortunately, the age of advertising is dead. With AdSense becoming nothing more than a virtual tip jar for bloggers (I’ll click your ad if you click mine, etc.), many of us are paying for click traffic without getting the conversion rate typically found through genuine interest.

This isn’t about that, though. This is about why advertising is dead, and what you can do to save yourself from the sinking ship.

What happened?

You see, at least according to most marketers, during the golden age of television, all you had to do was create a drive to your product through advertising. This was usually done on television through commercials between shows or on infomercials at 3 AM. It worked well for a while. Unfortunately, this age is dead, as many people are desensitized to advertising, and most simply ignore commercials. There are a few with good entertainment value which still stick in the heads of consumers (Think Progressive’s Flo), but for the most part, it’s no longer a viable way to reach the mainsteam customer.

What else has died?

In addition to television commercials sinking, another thing has taken a dive: reaching the mainstream. This is no longer a good way to try to market yourself. It’s a lot nicer to imagine yourself in the typical American household. Unfortunately, people aren’t interested in things which apply to everybody anymore and by losing a bullseye, you miss everybody completely.

So what do I do?

Everybody’s talking about this new hip thing called “niche marketing.” Basically, you find a small demographic and pray that it pays well enough to keep your company afloat. This approach, however, has serious flaws. First, it takes a lot of energy to find a high-paying niche which hasn’t become overcrowded, and by the time you’ve finally found a good place, you’re in an incredibly narrow market like “bioinformatics” (whatever that is) or you’re selling solar panels made only of copper to corgi owners from Wisconsin. Before long, your market has become saturated and you’re in red ink, or worse, you gain money and everybody else has to come invade with their own products.

What can I do?

Well, the only way to get around these problems is to throw out what doesn’t work and embrace what does. If you’re running a blog, you cast a wide net to go viral and at the same time provide niche content which will attract repeat visitors. A common way of doing this is linkbaiting through list posts to reach the front page of digg (so passe).

If you’re running a company, the best way to attract traffic from the masses while still maintaining your niche value is to breed some sort of new idea or trend to catch on.

In other words, go viral, but keep your regulars happy at the same time. It sounds difficult (and it is — I’m still trying to perfect it myself), but it can be done. If you can generate word of mouth, that’s the best way to attract new customers. After all, if Miss Becky Butterhead likes it, I should too.